Peer Work Supervision (Organisational)
Single session for organisational and funded-scheme buyers
Service Description
A 60-minute individual peer work supervision session, delivered online via secure telehealth, anywhere in Australia. This rate is for organisations commissioning supervision for their peer workforce, and for peer workers whose supervision is funded through a scheme such as Victoria's Access to Supervision Project ($1,500 per worker per financial year). For self-funding individual peer workers, please see the Peer Work Supervision (60 min, individual self-funding) option. Sessions are reflective, non-hierarchical, and aligned with the National Lived Experience Workforce Guidelines (Byrne et al., 2021). Content is shaped by the supervisee and may include the labour of using lived experience in practice, peer drift, organisational dynamics, role clarity, and the personal sustainability of peer work. Documentation of supervision can be provided to support workforce development records, employer requirements, or peer workforce credentialing. For ongoing supervision, the 6-session prepaid Organisational Supervision Package is more cost-effective and is designed to fit within the Victorian Access to Supervision Project cap. For senior leadership, advisory, governance, consultancy, or research roles drawing primarily on lived and living experience, the Online Lived Experience Leadership Supervision service is shaped specifically for that work.
Cancellation Policy
Notice of cancellation or rescheduling Clients and supervisees are asked to provide at least 72 hours' notice if they need to cancel or reschedule an appointment. Cancellations or rescheduling requests can be made by email or text. Cancellations or rescheduling with less than 72 hours' notice Cancellations or rescheduling requests made with less than 72 hours' notice are charged the full session fee. A rescheduled appointment within the same calendar week is treated as a fresh booking; the original session remains chargeable under this policy. Late arrival If you arrive late to your appointment, the session will proceed for the remaining scheduled time only. The session fee remains unchanged. If you arrive more than 15 minutes late, the appointment may need to be shortened, rescheduled, or cancelled, depending on availability and clinical appropriateness. Where an appointment cannot proceed due to late arrival, this is treated as a late cancellation. Non-attendance (no-shows) If you do not attend your appointment and no notice is provided, this will be recorded as non-attendance. The full session fee is charged. Practitioner cancellation Where the practitioner needs to cancel an appointment, the session is rescheduled at no cost at the next mutually available time. Repeated cancellations or non-attendance Three or more late cancellations or non-attendances within a six-month period will trigger a discussion about the current service arrangement. This discussion may include: Limiting advance bookings. Requiring payment in advance for future sessions. Reviewing whether the current service arrangement remains appropriate. The aim of this discussion is to support consistency, fairness, and the sustainability of the working relationship. Fees and payment Where a cancellation or non-attendance fee applies, the fee is the full cost of the scheduled session. Fees are the responsibility of the client or supervisee and are payable in accordance with invoicing arrangements. Outstanding fees may need to be settled before further appointments are confirmed. For services funded by third parties (for example, employer-funded supervision, NDIS, or other programs), cancellation arrangements may be governed by separate agreements or funding conditions, which apply in place of this policy where they conflict.
Contact Details
0411198607
michael@lexs.com.au
Perth WA, Australia