Frequently Asked Questions (FAQ)
What makes LEXs different from other counselling or therapy services? LEXs is an award-winning, lived-experience-led practice that blends professional expertise with genuine understanding. In 2025, I was honoured with the WA Mental Health Award for Lived Experience Impact & Inspiration, and recognised as a Finalist for the AASW National Social Worker of the Year. These recognitions reflect a simple truth — effective mental-health support must be both human and evidence-informed. LEXs brings together clinical skill, cultural humility, and lived insight to create therapy that’s accessible, inclusive, and deeply personal. Every session is grounded in compassion, collaboration, and respect for your story. Whether through online counselling, NDIS-funded supports, or psychosocial recovery coaching, the focus is always the same: helping you feel seen, supported, and empowered to move forward.
What kinds of concerns can therapy help with? Therapy at LEXs supports people through a wide range of emotional, relational, and life challenges. Common reasons people seek support include anxiety, depression, trauma, grief and loss, burnout, relationship difficulties, cultural identity concerns, and the impact of caregiving or migration. You don’t need to be in crisis to begin. Many clients come simply because something feels off, and they want a space to understand themselves better. How can therapy help? Therapy offers a confidential, non-judgemental space to explore your thoughts, emotions, and experiences. Through a compassionate, person-centred approach, we work together to strengthen insight, emotional regulation, and practical coping tools. It’s about helping you make sense of your story and find steadier ground — at your own pace. What happens in a therapy session? Each session is guided by what matters most to you. We might unpack a difficult experience, explore patterns, or practice tools to manage stress and anxiety. I use trauma-informed strategies, reflective dialogue, and somatic awareness to help you reconnect with yourself and your values. My role is to honour your readiness and support genuine, sustainable change.
How can therapy help? Therapy offers a confidential, non-judgemental space to explore your thoughts, emotions, and experiences. Through a compassionate, person-centred approach, we work together to strengthen insight, emotional regulation, and practical coping tools. It’s about helping you make sense of your story and find steadier ground - at your own pace.
What happens in a therapy session? Each session is guided by what matters most to you. We might unpack a difficult experience, explore patterns, or practice tools to manage stress and anxiety. I use trauma-informed strategies, reflective dialogue, and somatic awareness to help you reconnect with yourself and your values. My role is to honour your readiness and support genuine, sustainable change.
How long is a session? Standard sessions run for 60 minutes - longer than the typical 45-50 minutes offered in many settings. This allows time to slow down, process, and leave feeling grounded rather than rushed. Extended sessions are available for deeper assessment or complex presentations.
What approaches do you use? My approach is integrative and trauma-informed. I draw on Cognitive Behaviour Therapy (CBT), Acceptance and Commitment Therapy (ACT), Narrative Therapy, Gestalt, Attachment Theory, Internal Family Systems (IFS)-informed work, and Polyvagal-based strategies. I also integrate lived experience and culturally responsive practice, understanding trauma and healing both personally and professionally.
Do you offer NDIS counselling and psychosocial recovery coaching? Yes. LEXs offers NDIS-funded online counselling and psychosocial recovery coaching for self- and plan-managed participants across Australia. These supports are available under Capacity Building – Improved Daily Living (Item 15_056_0128_1_3) and Psychosocial Recovery Coaching (Item 07_101_0106_6_3). Sessions focus on emotional wellbeing, daily living skills, and community connection, and are delivered in a compassionate, trauma-informed way.
What is your approach to couples therapy? Couples therapy at LEXs focuses on rebuilding trust, improving communication, and fostering emotional safety. Drawing on Emotionally Focused Therapy (EFT) and cross-cultural frameworks, sessions help partners reconnect and create new patterns of respect and understanding.
What can I expect from my first session? Your first session is a calm space to talk about what’s brought you here and what support might help. We’ll clarify your hopes, values, and preferred pace, and decide together if we’re the right fit. There’s no pressure - just understanding and collaboration.
How long is a session? Standard sessions run for 60 minutes - longer than the typical 45-50 minutes offered in many settings. This allows time to slow down, process, and leave feeling grounded rather than rushed. Extended sessions are available for deeper assessment or complex presentations.
How many sessions will I need? Everyone’s journey is different. Some clients attend a few focused sessions, while others choose longer-term therapy or recovery coaching. We review progress regularly to ensure the support stays aligned with your needs and goals.
Do I need a referral? No. You can book directly through the website. If you’re an NDIS participant, your plan manager or support coordinator can also contact LEXs to arrange services.
Can I access rebates or private health cover? I’m an Accredited Social Worker (AASW). Some private health funds reimburse social work services; please check your individual policy.
Will my information remain confidential? Yes. Confidentiality is a core ethical responsibility. All information is stored and managed in accordance with the AASW Code of Ethics and the Privacy Act 1988 (Cth). Exceptions only apply where there’s serious risk of harm, legal obligations (e.g. subpoena), or child protection concerns - and these will always be discussed transparently.
What happens if I need to reschedule or cancel? Please provide at least 72 hours’ notice to reschedule or cancel. Sessions cancelled with less notice may incur the full fee. This ensures fair access for others waiting for support.
Can I get support if my partner isn’t ready to attend? Yes. Individual therapy can be a powerful first step toward relationship clarity and emotional steadiness. You can begin exploring your own patterns and needs, which often opens the door for future joint sessions.
What is coaching, and how is it different from therapy? Coaching focuses on action, alignment, and momentum - ideal for navigating change, career transitions, or personal growth. Unlike therapy, it’s forward-looking and goal-oriented, but it still honours your emotional world and values.
Do you only work with clients in Western Australia? No. All LEXs services - including counselling, therapy, and psychosocial recovery coaching - are delivered online across Australia via secure, encrypted platforms.