Privacy Policy

1. Purpose and scope

Lived Experience Solutions (LEXs) is committed to protecting the privacy, dignity, and confidentiality of all individuals and organisations we work with. This Privacy Policy explains how personal information is collected, used, stored, and disclosed when you engage with LEXs.

This policy applies to all services delivered by LEXs, including but not limited to:

therapy and counselling for individuals and couples
social work supervision
peer work supervision
consultancy services
training, workshops, and professional education
online, telehealth, and in-person services

LEXs operates as a sole-trader private practice based in Australia and complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Spam Act 2010 (Cth).

2. What information we collect

LEXs collects personal information that is reasonably necessary to provide safe, ethical, and effective services.

This may include:

identifying information such as your name, email address, phone number, and date of birth
contact and booking details
health information, including mental health and psychosocial information, where relevant to the service provided
information shared during therapy, supervision, consultancy, training, or intake processes
accessibility, communication preferences, or support needs
organisational or professional information when working with teams, organisations, or government bodies

Where possible, information is collected directly from you. In limited circumstances, information may be received from third parties such as referrers or organisations, with your knowledge or consent, or where permitted by law.

If you choose not to provide requested information, this may limit LEXs’ ability to deliver services safely or appropriately. Where this occurs, it will be discussed with you.

3. How we use your information

LEXs uses personal information only for purposes that are reasonably connected to the services you have requested, including:

providing therapy, supervision, consultancy, training, or related professional services
managing appointments, communication, and service delivery
maintaining appropriate clinical, supervisory, or professional records
professional supervision and reflective practice, using de-identified information
quality assurance, risk management, and ethical practice
invoicing and administrative requirements
complying with legal, regulatory, and professional obligations

LEXs does not use personal information for marketing purposes without your explicit consent.

4. Disclosure of information

Your information is treated as confidential and is not shared without your consent, except in the following circumstances:

where there is a serious risk of harm to you or others
where disclosure is required or authorised by law, including mandatory reporting obligations, court orders, or subpoenas
where information is shared in professional supervision in a de-identified manner
where disclosure is necessary to prevent or lessen a serious threat to life, health, or safety

Where possible and appropriate, LEXs will seek your consent before sharing information with other professionals or services.

LEXs does not sell, rent, or trade personal information.

5. Storage, security, and retention of information

LEXs takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information is stored using secure, password-protected, and encrypted digital systems, or in locked physical storage where applicable. Access is restricted to the practitioner operating LEXs.

Personal information is retained only for as long as required to meet legal, professional, and ethical obligations. When information is no longer required, it is securely destroyed or permanently de-identified in accordance with Australian law.

While reasonable precautions are taken, no electronic system can guarantee absolute security. If you have questions about data security, you are encouraged to make contact.

6. Online services and website use

When you visit www.lexs.com.au, limited non-identifying information may be collected automatically for website performance and improvement purposes. This may include:

IP address and browser type
pages visited and time spent on the site
referring websites or search engines

LEXs may use third-party platforms for booking, telehealth delivery, email communication, or website analytics. Some data associated with these platforms may be stored on servers located outside Australia. Where this occurs, reasonable steps are taken to ensure compliance with Australian privacy obligations.

LEXs is not responsible for the privacy practices of external websites linked from its site.

7. Access to and correction of information

You have the right to:

request access to your personal information
request correction of inaccurate, incomplete, or outdated information

Requests can be made by contacting LEXs using the details below. Reasonable steps will be taken to respond within a timely manner. In some circumstances, reasonable administrative costs may apply.

8. Complaints and concerns

If you have concerns about how your personal information has been handled, you are encouraged to contact LEXs directly so the matter can be addressed promptly and respectfully.

If your concern cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact details

For privacy-related enquiries or requests, please contact:

Lived Experience Solutions (LEXs)
Email: michael@lexs.com.au

10. Review of this policy

This Privacy Policy may be updated from time to time to reflect changes in law, professional standards, or practice operations. The current version will always be available on the LEXs website.

Your information is shared in trust.
LEXs is committed to handling that trust with care, integrity, and respect.