Privacy Policy

At Lived Experience Solutions (LEXs), we recognise that the information you share with us is deeply personal and, at times, sensitive. We are committed to upholding your privacy, honouring your trust, and ensuring your data is treated with care, dignity, and respect.

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LEXs complies with the Australian Privacy Act 1988 and the Spam Act 2010, and is guided by ethical frameworks for counselling, social work, and lived experience practice.

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Collection and Use of Personal Information

When you contact LEXs - whether by completing an online enquiry form, booking a session, or communicating via email or phone - we may collect personal information such as your name, contact details, and relevant background information to help us provide safe, effective, and appropriate support. We collect only the information necessary to deliver our services. This may include:

• Your name, email address, and phone number

• Your preferred language, support needs, or accessibility considerations

• Information you provide during sessions or in intake forms to tailor support to your needs

We will only use your contact details to manage appointments, respond to your enquiries, or communicate about the services you’ve requested. 

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Record Keeping and Data Security

Client records are stored securely and confidentially, in line with professional obligations and best practice. Notes from counselling, coaching, or supervision sessions are kept in a secure, encrypted digital platform or stored in locked storage, accessible only to authorised personnel. LEXs does not store session notes on open-access devices or cloud platforms that cannot guarantee compliance with Australian privacy legislation. Your records are protected using up-to-date data security protocols and are not disclosed without your consent, unless legally required.

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Disclosure of Information

Your information is kept confidential at all times. We will never share your details or the content of your sessions with others without your permission, except:

• If there is a serious risk of harm to you or others

• If we are legally compelled to share information (e.g. under subpoena, mandated reporting obligations)

• If we are seeking professional supervision and the content is de-identified and ethically managed

Where possible, we will always seek your consent before speaking with other health professionals, agencies, or support coordinators.

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Online Security and Website Use

When you visit www.lexs.com.au, some non-identifying information may be collected automatically for analytical and site improvement purposes. This may include:

• Your IP address and browser type

• Pages visited and time spent on site

• Referring websites or search engines

This information helps us improve the website experience and is not used to personally identify you. We do not sell, rent, or trade this data to any third party. Please note that while we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute protection. We encourage you to reach out if you have questions about how your information is handled.

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Your Rights

You are entitled to:

• Request access to your records

• Request corrections or updates to your personal information

• Withdraw consent for certain uses of your information

If you have any concerns about your privacy, please don’t hesitate to contact us directly at michael@lexs.com.au

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Thank you for trusting LEXs.

Your story matters. Your privacy is respected. Your information is safe with us.