WHAT THE REVIEW ANSWERS
A decision tool, not a badge exercise
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When organisations commission a review
Advisory groups exist already, yet nobody can evidence real decision influence.
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Four review questions
Whose experience is missing?
Who has authority to act?
How well are the roles and structures supported?
What evidence shows that lived and living experience has influenced decisions?
CHOOSE THE APPROPRIATE DEPTH
Three fixed-fee scopes
Fixed fee, agreed in writing and delivered online across Australia
FROM EVIDENCE TO ACTION
Process, deliverables and boundaries
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What you receive
You receive a written report with findings, supporting evidence and recommendations directed to the organisational roles able to act on them. The review questions are included for ongoing internal use.
Implementation requirements. Each recommendation distinguishes action that can be undertaken within existing resources from action requiring additional funding. Both account for staff time, competing priorities and the organisation’s capacity to act.
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Three fixed-fee scopes
Three scopes: $3,500 focused review, $7,500 organisational review, or $12,500 full workforce review, agreed upfront.
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Seven-stage process
Agree the scope, review documents, hear from the people involved, trace decisions, check factual accuracy, present the findings, and leave the organisation with the review questions for continued use.
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Standards and frameworks
The principal national reference point is the National Lived Experience (Peer) Workforce Development Guidelines, developed by the National Mental Health Commission. Where relevant, the review can also consider external requirements applying to the organisation, including the National Safety and Quality Mental Health Standards for Community Managed Organisations. These national reference points are considered alongside the organisation's own documents, participant evidence and examination of actual decision-making.
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About the reviewer
Michael Elwan, Accredited Social Worker and PhD candidate, formerly led ten statewide mental health services.
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Enquiry
Tell me the structure, the decision it must support, and I respond within five days.