Individual EMDR Therapy (60 minutes)

Cancellation Policy

Cancellations, late arrival and non-attendance Full policy: https://www.lexs.com.au/cancellations-policy Please give at least 72 hours' notice by email or text to cancel or reschedule. With at least 72 hours' notice, no appointment-cancellation fee applies. For prepaid packages, less than 72 hours' notice cancels the appointment and deducts one session at its package-price allocation disclosed at purchase. A valid non-attendance charge is treated in the same way. The appointment is not also invoiced or treated as delivered for an early-ending calculation. Any replacement appointment is a separate booking. For appointments outside a package, late cancellation or non-attendance may attract a charge of up to the applicable session fee. Charges remain subject to agreed terms, applicable law, funding conditions and the exceptions in the full policy. LEXs considers exceptional circumstances, replacement bookings and costs saved to avoid recovering the same loss twice. If you arrive late, the session proceeds for the remaining time at the agreed fee. After more than 15 minutes, the appointment may be shortened, rescheduled or cancelled where necessary. If it cannot proceed due to late arrival, the late-cancellation rules apply. If LEXs cancels, no cancellation fee or package deduction applies. Rescheduling may be agreed. If an appropriate alternative cannot be provided within a reasonable time, refunds and other remedies are assessed under applicable law and Section 10 of the full policy. Ending a package is separate from cancelling an appointment. For genuine voluntary change of mind, Section 10 provides for delivered sessions at disclosed purchase-date standalone rates, valid cancellation deductions and one disclosed early termination fee, subject to caps, exceptions and no double recovery. No exit fee applies merely on expiry, provider ending, clinical unsuitability or exercise of statutory remedies. Unused value at expiry is settled under Section 10; advance expiry reminders are not promised. Australian Consumer Law rights remain unaffected. Existing purchases retain the terms agreed at purchase, except where a change is agreed or required by law. Applicable third-party funding conditions take priority where they conflict. Please read the full policy and your package schedule before payment.

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