At Lived Experience Solutions (LEXs), confidentiality is not just a professional requirement - it is a foundation for building trust, safety, and authentic connection in every therapeutic, coaching, or supervision relationship. We understand that sharing personal experiences, emotions, and vulnerabilities requires courage. You deserve to feel safe knowing that what you bring into session is held with deep respect and protected by clear, ethical boundaries.

​

Our Commitment to Your Confidentiality

LEXs operates in alignment with the Australian Privacy Act 1988, the AASW Code of Ethics, and best practice standards for counselling, coaching, and supervision. All information shared with us is treated as confidential and safeguarded accordingly. This includes information you provide through:

• Therapy or coaching sessions

• Intake forms and written communication

• Phone, video, or email correspondence

Your personal information, session content, and notes will not be disclosed to any other party without your informed written consent, except where required by law or in limited ethical exceptions described below.

​

When Confidentiality May Be Legally Breached

In rare circumstances, your practitioner may be legally or ethically required to break confidentiality. This will only occur where there is:

• A serious and imminent risk to your life or the life of another person (e.g., suicidality, violence, or serious harm)

• A legal obligation to disclose information (e.g., subpoena from a court)

• Mandatory reporting requirements (e.g., child safety concerns or risk to vulnerable persons)

If a situation arises where confidentiality needs to be breached, every effort will be made to discuss this with you first – unless it is unsafe or unlawful to do so.

​

Record Keeping and Storage

Client records may include brief session notes, intake forms, and correspondence. These are stored securely in password-protected digital systems or in locked storage, and accessed only by your practitioner. LEXs does not share or sell any client data to third parties. We retain client records in accordance with Australian privacy legislation and professional ethical guidelines – typically for seven years following the final contact, or longer if required by regulatory obligations. De-identified reflections may be shared with professional supervisors as part of maintaining safe, ethical, and reflective practice. No identifying details are included in these reflections.

​

Data Use and Administration

For administrative and billing purposes, we may collect and store contact details (such as your name, email, phone, and address). This information may be securely maintained using encrypted software systems and accessed only for purposes related to client care, communication, or account management. We do not store sensitive clinical notes in email or text messages, and we strongly discourage clients from sharing confidential information via unencrypted channels.

​

Your Rights

You have the right to:

• Access your records, upon request

• Request a correction of factual errors in your personal information

• Withdraw consent for us to hold or share information, unless required by law

 

If you have any questions about how confidentiality is maintained at LEXs, please feel free to reach out to Michael directly at michael@lexs.com.au

 

Your privacy matters. Your voice is respected. Your story is safe here.